Privacy Policy

Information we collect

When you request a call, schedule an appointment, contact us or otherwise choose to provide information, we may collect your name, email address, phone number, ZIP code and the coverage topic you select. We also keep a record of the permission you give us to contact you by phone, text message or email.

We may automatically receive limited technical information when you use the website, such as your IP address, browser type, device information, pages viewed, referring website and the date and time of your visit. We use this information to operate, secure and improve the website.

How we use information

We use information collected through the website to respond to your request, schedule or prepare for a conversation, provide requested insurance-related assistance, maintain consent records, communicate with you, protect the site from misuse, and meet applicable legal or regulatory obligations.

We may use a customer relationship management system to organize requests and follow up. Receiving a response from us does not require you to purchase insurance or change existing coverage.

When information is shared

We do not sell or rent personal information submitted through this website. We may share information only as needed with service providers that help us operate the website or communicate with you, such as website hosting, security and customer relationship management providers. We may also disclose information when required by law, to protect rights or safety, or with your direction or consent.

If you choose to apply for coverage, information may be shared with the applicable insurance carrier or other party involved in that transaction. Those organizations have their own privacy practices and notices.

Cookies, storage and tracking

The website may use essential technologies needed for security and operation. It also uses temporary browser storage to remember basic visit attribution, such as a campaign parameter or referring site, during your browser session. This temporary storage normally clears when you close the browser tab.

Browser “Do Not Track” signals do not have a universal technical standard. You can manage cookies and website storage through your browser settings. Blocking certain technologies may affect how some site features work.

Security and retention

We use reasonable administrative, technical and organizational safeguards designed to protect information. No website, email, internet transmission or electronic storage method is completely secure, so please do not send sensitive information through public forms or email unless we have directed you to a secure method.

We keep information for as long as reasonably necessary for the purposes described here, including servicing your request, maintaining consent and business records, resolving disputes and meeting legal or regulatory obligations.

Your choices and requests

You may ask us to update your contact information, stop promotional communications, or ask questions about the information we hold by contacting us at fstella@francostellains.com or calling (951) 404-0642. We may need to verify a request before taking action. You can opt out of marketing emails by using the unsubscribe link, where available.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children through it.

Changes to this policy

We may update this policy as our practices, technology or legal obligations change. The effective date at the top of this page shows when it was last revised.

Contact us

For questions or requests about this policy, contact Franco Stella Insurance Services, Inc. at fstella@francostellains.com or (951) 404-0642.